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knowledgeable and caring doctors and nurses are essential in healthcare
Home Visit
healthcare essentials
Medicine is a dynamic field. Continuing research paves the way for new knowledge, discoveries, and inventions that help in the provision of better patient care and improvement in patients’ quality of life.
Year-on-year, month-on-month, there are advancements in treatment from specializations as diverse as radiology to pain management;spine surgery to gastroenterology. Treatments and technologies that were unheard of a decade ago are now becoming commonplace thereby greatly improving the chances and speed of patient recovery.
A doctor or a nurse who doesn’t keep up with such developments is at risk of continuing with a practice that is outdated, less safe and in fact is at an increased risk of legal action. Medical practitioners working in a litigious society have little choice but to keep abreast of all the potential options open to their patients and ensure they are offering the best possible care at all times.
But these are far from the only reasons why knowledgeable doctors and nurses are essential in healthcare. More reasons are discussed below.
Knowledgeable nurses and other health workers know the type of environment they should be working in. Such professionals keep pace with the ever-changing needs of patients. These help them to maintain high standards of patient care. They are also aware of the right staff and resource allocation needed for effective care. Without this knowledge, a nurse or a doctor can work in environments that are not ideal for self and patient without knowing that there are better and safer ways of working.
Knowledgeable doctors and nurses are always at a heightened state of preparedness and they minimize errors. In this state, they reduce clinician dependent errors. They perform proper planning which can help to reduce the likelihood of a patient suffering avoidable harm. No one is perfect, including doctors and nurses. However, the right preparedness can greatly reduce the error rate.
Trained professionals who are up-to-date in patient care are more likely to identify potential sources of error in the organization and in peers. According to The National Academy of Medicine (formerly Institute of Medicine – IOM), the main areas include:
Organization behind healthcare and the units within them
The interaction within such organization
Nurses and doctors who continuously update their knowledge become an important part of High Reliability Organizations (HRO). Consequently, they are aware of emerging factors that could impact healthcare provision in a larger scope and context. They are part of a team that is always prepared to manage unexpected events.
They realize the importance of involving the patients and the patients’ relatives in care provision. According to Health Resource and Services Administration (HRSA), the areas to focus on include:
Identifying systems with impact on patient access
Giving patients care that is evidenced-based
Helping patients to remain engaged
Keeping in mind cultural considerations (literacy, communication and language) that may affect patient care.
The role of technology in patient care is now increasingly important. It is important for doctors and nurses to know about all of the new technology in use in patient care. This knowledge is even more useful when they know how to best use it. This way they become part of an organized team engaged in providing consistent and standardized patient care.
Knowledgeable nurses and doctors know how to use relevant data in the provision of quality patient care. HRSA identifies the importance of these as part of Quality Improvement (QI) efforts in any organization. In a healthcare system, nurses and doctors should be aware of how such data is collected, the value of it and how to interpret it.
Patient care is a collective responsibility that is shared between nurses, doctors and other healthcare professionals. While doctors play an important role in the early stages of patient care and subsequent follow-ups, knowledgeable nurses are in a position to implement the doctor’s directives on patient care and identify any errors and inconsistencies in such directives and appropriately report them.
Keeping the duty of care in mind for each and every patient should be the focus of every medical practitioner to ensure they can help everyone who comes through their doors to the best of their ability.
In short, knowledgeable and caring nurses and doctors are important because they help to minimize human error in patient care and support the overall Quality Improvement efforts of the larger patient care organization.
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Patient Testimonials
M
Mary Alphonsa, Bengaluru
The nurse was very compassionate with the patient taking care of her needs from time to time from feeding to giving medicines.
J
Jayalakshmi, Bengaluru
Miss Shweta Devraj, 24hours nurse from portea, has been nursing my mother, Mrs.Jayalakshmi for a while. Must say, miss Shweta has done a great job! My mother who was bedridden on oxygen is now walking without bed sores now. This remarkable turnaround in her health is a miracle & all the credit to most competent nurse Miss, Shweta Devraj! We in the family appreciate Portea’s services.
M
Mr. Gerard
43, Bangalore
We had an excellent experience with Portea’s Nurse. She was very efficient and the speed at which she worked was very good. Besides, her attitude towards people and her work is amazing.
M
Mr. Raj Shekhar
Age 32, Chennai
My father had a surgery and required regular healthcare services. Portea has greatly helped him with their in-home healthcare services.
I would like to thank you for the nursing services arranged during the last 10 days. Appreciate your help. I would like to mention Antony (Nursing co-coordinator) for the excellent support and help.
Kudos to @PorteaMedical
for taking care of my senior citizen parents and a physically challenged sister in Lucknow at this hour of need when the existing caretaker left in the middle of lockdown ..within a day the arrangements were made can’t thank you enough! #inthistogether
C
C Gopinath
Hope you’re well and following al necessary precautions in these uncertain times. Stay safe!
I wanted to send this note earlier but with the current situation and lockdown I’ve not been able to do so. My apologies for that.
After 3 to 4 months of critical care, my father in law passed away earlier this month. We as a family are extremely thankful to the nursing staff who were with him throughout and did everything possible to make him feel comfortable and cared for.
We did hit a rough patch at the start but your intervention helped a lot and we’ve not had to worry about quality thereafter.
While there were quite a few staff members who were involved (Laxman, Monto, Ebby) and very good at their work, in particular we have a deep sense of gratitude for Mr. Jabin who has consistently been with him from day one. Mr. Jabin was assigned to take care of my father in law while he was still in hospital and he took all efforts to match the quality of care just as they were doing in the hospital. Till the last moment, he was there with our family and has gone above and beyond his duties. It was extremely touching to see how he developed a bond with his patient and would care for him as one of his own. The more I say is less when it comes to Jabin and the way he has taken care of him is exemplary.
We are very thankful to the entire Portia team. Your services are a blessing for families that are need of critical care in a home setup.
We wish you luck
I would like to appreciate the support provided by the Portea Luckow team during this crisis time.
I have been taking services from your organization for almost over a year now, have faced few minor issues earlier but the kind of support the team provided in this testing time when the whole medical support is closed is exceptional and laudable.
My father was admitted in hospital on 20th March and was in ICU and was forcibly discharged on 25th March while being monitored in ICU. I was not getting any support from any of the hospital then I called Rakshit for help. He immediately arranged for a 24 hrs nurse assistant at home. He gave me confidence to overcome the change of managing my father at home. He has been in constant touch with me providing help, guidance and facilitating medical supplies at home. Looking at the criticality of the patient he made a home visit and took cognizance of things , guided the NA asked him to take proper care and even help my mother in home care also.
The efforts your Lucknow team put in to support the patient at home is highly commendable.
Thank you so much for helping me out during these very difficult times. Your help has been invaluable to me, and I don’t know how I would have managed without your help and support. Again, thank you so much. I sincerely appreciate your generosity.
I ve been using Portea for my mother for the past 2 months. I wish to share my feedback first about Esther who has gone out her way to help me get the proper attendants. She is very prompt and helpful. Next, I wish to share feedback about the nursing attendant, Vijisree. Vijisree is extremely smart, helpful and always ready to act. She is adjusting and never complains about anything. When lockdown was announced she was in her hometown, but she is conscientious, she took the last bus and came for duty. Ever since that day, she has been on her toes helping my mother.
M
Mrs Denise Ireland
write this note as I still grieve the loss of my dear mama. I would like to thank you who personally ensured she had the care required in the last 2 months of her life. Pushpa, is a well-skilled attendant, the staff that substituted for her too had a great kind attitude to my mother, and this I appreciated very much. The physiotherapists had rehabilitated her well, given her condition as well. You run a good service for the sick and/or dying and God Bless you and Portea for the help and unwavering support provided to me and my mother. I would recommend your services without hesitation.
Many thanks and best regards,
M
Meenakshi Vaidyanathan
I take this valuable opportunity to thank your team from Portea, for supporting us during a very critical time with a very professional nursing service to suit our needs. I would like to thank all the sisters, with a special mention of Miss.R.Ranjitha and coordinator Mr.Immanuel, who were our rock solid support with their dedicated nursing care. Thank u Portea.
S
S Sundaram
Their services were very competent and their staff –provided consistent and excellent services over this period. We are grateful to them and would like to wish Portea success in continuing to provide excellent services.
T
T.E.Degaleesan
Thank you for the gift given to us on your Customer Day celebration. We would like to record our appreciation for the services rendered by your staff Coordinator Ms Yasodha, Patient attendees Mr. Murugesan, have been very attentive to our needs and thanks for the services.
M
Mr. Raghbir singh Khandpur
We are happy and had very good services from both Nursing /NA staff and the coordination Team. We are grateful to them and would like to wish. Portea success in continuing to provide excellent services.
M
Munilal Prasad
We are very pleased to say that ,we are lucky to have been served by very good hospitality at home provided by Portea Team of Kolkata co-ordinated by Ms. Reshma Yasmin. We are very satisfied and feel blessed to get served by you from 01/03/2019 at our home Liluah Howrah till 28/03/2019. We are very happy and feel secure by getting served by you.
ANN (Anita, Rena , Sa)
M
Mr Lakshmi Narayan Triwedi
Coordinator Joji worked very well and coordinating in a very well manner, which is appreciated. Nursing Attendant Staff Zafar Shaikh was very well and never troubled the . customer and helped the patient alot. He is an Asset of Portea.
J
Jayalakshmi
Miss Sweatha Devaraj, 24 hrs nurse has been nursing my mother Mrs. Jayalakshmi, from october 7th 2018.She has done a great job! My mother who was bedridden & on oxygen, is now walking & without bed sores now. This remarkable turnaround in her health can only be termed a miracle & the credit for this goes to the most competent nurse Miss Sweatha Devaraj! We in the family deeply appreciate her services!
V
Valambal Vishwanathan
Both the above Nurses visited our Besant Nagar Residence to attend to the patient (my mother) three times each (total 6 times) during 19th March to 22nd March 2018 and both of them provided professional services to the patient.
We highly appreciate and thank them for their EXCELLENT SERVICES.
M
Mrs.Rani Samraj
Dear Dr. Shanthi. Greetings to you from our family. Rani Samraj was buried on 02.02.2018. We had a Thanks giving Service for her life on 08.02.2018. We are, by God’s help and support from our children and friends, getting back to normal life. We are much thankful to you for your ready response to meet our medical needs as and when help was needed. Rani used to say some good word about you after you had left our home after your visit. We pray for you and Portea as you serve people in need.
U
Umed Ali
To whom it may concern. My genuine gratitude to Sister Arkot Kalyani for her tremendous dedication and professionalism in taking care of my father Mr. Umed Ali for a month on a day to day basis . As a client, I’m very happy with her job and it’s a humble request that Portea recruits more nurses as Sister Kalyani and that she be given a raise for the fantastic job that she’s doing . Much regards to the Portea team Mehnaz
R
Ruparao Gahukar
We are thankful for the excellent services and professionalism provided by Martina, compliments to her for the same
M
Mary Alphonsa
Carer is compassionate with the patient taking care of her needs from time to time. Takes care of the patient on time whether it is feeding or giving medicines.
T
Tara Shankar Singh
Sangeetha who was put in charge of taking care of my mother Tara Shankar Singh was very helpful, kind, cooperative and has done her duties to our expectations. My mother was comparatively better at home under Sangeetha’s care when compared to her hospitalised condition.
H
Hoshang
The carer was very efficient and extremely devoted towards patient care. We are very happy with his services. Portea Medical should have more people like him in the team.
N
Nita Chakraborty
Hello Dipti, This is in connection to the rental services we took thorugh your team of bipap for couple of weeks at our home at CV Raman Nagar for my mother-in-law post hospitalization. Must say that me and my family was highly impressed by your team’s services, be it responsiveness, information sharing, quality of people attending at home or any other aspect, you and your team was spot on in terms of customer satisfaction, professionalism and quality of work — 10 on
V
Varadaraju T V
Appreciation for Amutha and Nursing Team – Thank you very much in supporting to set up home care by coordinating with Doctors at Fortis. I appreciate your timely support in arranging Ambulance during discharge and also arranging ventilator right on time.
I also appreciate your timely response, clarifying the doubts whenever I called you, arranging all the equipments and helping out in returning them. Thank you once again.
Will surely recommend your services for those in need.
M
Mrs.Asha Singh
Thanks alot for your exceptional support/help during the oxygen therapy of my mom because of your support throughout, mom is doing well. You’ve been right there, helping out wherever and whenever needed from last 1 and half year.
A
Ashok Agarwal
Johnson was an exceptionally cooperative and caring caregiver. Took care just like a family.
V
Varadaraju T V
“Appreciation for Amutha and Nursing Team- Thank you very much in supporting to set up home care by coordinating with Doctors at Fortis. I appreciate your timely support in arranging Ambulance during discharge, also arranging ventilator right on time. I also appreciate your timely response, clarifying the doubts whenever I called you, arranging all the equipment’s and helping out in returning them. Thank you once again. Will surely recommend your services for those in need.”
S
Sarah
“Nurse was punctual, very well equipped and medically proficient.”
M
Mary Alphonsa, Bengaluru
The nurse was very compassionate with the patient taking care of her needs from time to time from feeding to giving medicines.
J
Jayalakshmi, Bengaluru
Miss Shweta Devraj, 24hours nurse from portea, has been nursing my mother, Mrs.Jayalakshmi for a while. Must say, miss Shweta has done a great job! My mother who was bedridden on oxygen is now walking without bed sores now. This remarkable turnaround in her health is a miracle & all the credit to most competent nurse Miss, Shweta Devraj! We in the family appreciate Portea’s services.
M
Mr. Gerard
43, Bangalore
We had an excellent experience with Portea’s Nurse. She was very efficient and the speed at which she worked was very good. Besides, her attitude towards people and her work is amazing.
M
Mr. Raj Shekhar
Age 32, Chennai
My father had a surgery and required regular healthcare services. Portea has greatly helped him with their in-home healthcare services.
I would like to thank you for the nursing services arranged during the last 10 days. Appreciate your help. I would like to mention Antony (Nursing co-coordinator) for the excellent support and help.
Kudos to @PorteaMedical
for taking care of my senior citizen parents and a physically challenged sister in Lucknow at this hour of need when the existing caretaker left in the middle of lockdown ..within a day the arrangements were made can’t thank you enough! #inthistogether
C
C Gopinath
Hope you’re well and following al necessary precautions in these uncertain times. Stay safe!
I wanted to send this note earlier but with the current situation and lockdown I’ve not been able to do so. My apologies for that.
After 3 to 4 months of critical care, my father in law passed away earlier this month. We as a family are extremely thankful to the nursing staff who were with him throughout and did everything possible to make him feel comfortable and cared for.
We did hit a rough patch at the start but your intervention helped a lot and we’ve not had to worry about quality thereafter.
While there were quite a few staff members who were involved (Laxman, Monto, Ebby) and very good at their work, in particular we have a deep sense of gratitude for Mr. Jabin who has consistently been with him from day one. Mr. Jabin was assigned to take care of my father in law while he was still in hospital and he took all efforts to match the quality of care just as they were doing in the hospital. Till the last moment, he was there with our family and has gone above and beyond his duties. It was extremely touching to see how he developed a bond with his patient and would care for him as one of his own. The more I say is less when it comes to Jabin and the way he has taken care of him is exemplary.
We are very thankful to the entire Portia team. Your services are a blessing for families that are need of critical care in a home setup.
We wish you luck
I would like to appreciate the support provided by the Portea Luckow team during this crisis time.
I have been taking services from your organization for almost over a year now, have faced few minor issues earlier but the kind of support the team provided in this testing time when the whole medical support is closed is exceptional and laudable.
My father was admitted in hospital on 20th March and was in ICU and was forcibly discharged on 25th March while being monitored in ICU. I was not getting any support from any of the hospital then I called Rakshit for help. He immediately arranged for a 24 hrs nurse assistant at home. He gave me confidence to overcome the change of managing my father at home. He has been in constant touch with me providing help, guidance and facilitating medical supplies at home. Looking at the criticality of the patient he made a home visit and took cognizance of things , guided the NA asked him to take proper care and even help my mother in home care also.
The efforts your Lucknow team put in to support the patient at home is highly commendable.
Thank you so much for helping me out during these very difficult times. Your help has been invaluable to me, and I don’t know how I would have managed without your help and support. Again, thank you so much. I sincerely appreciate your generosity.
I ve been using Portea for my mother for the past 2 months. I wish to share my feedback first about Esther who has gone out her way to help me get the proper attendants. She is very prompt and helpful. Next, I wish to share feedback about the nursing attendant, Vijisree. Vijisree is extremely smart, helpful and always ready to act. She is adjusting and never complains about anything. When lockdown was announced she was in her hometown, but she is conscientious, she took the last bus and came for duty. Ever since that day, she has been on her toes helping my mother.
M
Mrs Denise Ireland
write this note as I still grieve the loss of my dear mama. I would like to thank you who personally ensured she had the care required in the last 2 months of her life. Pushpa, is a well-skilled attendant, the staff that substituted for her too had a great kind attitude to my mother, and this I appreciated very much. The physiotherapists had rehabilitated her well, given her condition as well. You run a good service for the sick and/or dying and God Bless you and Portea for the help and unwavering support provided to me and my mother. I would recommend your services without hesitation.
Many thanks and best regards,
M
Meenakshi Vaidyanathan
I take this valuable opportunity to thank your team from Portea, for supporting us during a very critical time with a very professional nursing service to suit our needs. I would like to thank all the sisters, with a special mention of Miss.R.Ranjitha and coordinator Mr.Immanuel, who were our rock solid support with their dedicated nursing care. Thank u Portea.
S
S Sundaram
Their services were very competent and their staff –provided consistent and excellent services over this period. We are grateful to them and would like to wish Portea success in continuing to provide excellent services.
T
T.E.Degaleesan
Thank you for the gift given to us on your Customer Day celebration. We would like to record our appreciation for the services rendered by your staff Coordinator Ms Yasodha, Patient attendees Mr. Murugesan, have been very attentive to our needs and thanks for the services.
M
Mr. Raghbir singh Khandpur
We are happy and had very good services from both Nursing /NA staff and the coordination Team. We are grateful to them and would like to wish. Portea success in continuing to provide excellent services.
M
Munilal Prasad
We are very pleased to say that ,we are lucky to have been served by very good hospitality at home provided by Portea Team of Kolkata co-ordinated by Ms. Reshma Yasmin. We are very satisfied and feel blessed to get served by you from 01/03/2019 at our home Liluah Howrah till 28/03/2019. We are very happy and feel secure by getting served by you.
ANN (Anita, Rena , Sa)
M
Mr Lakshmi Narayan Triwedi
Coordinator Joji worked very well and coordinating in a very well manner, which is appreciated. Nursing Attendant Staff Zafar Shaikh was very well and never troubled the . customer and helped the patient alot. He is an Asset of Portea.
J
Jayalakshmi
Miss Sweatha Devaraj, 24 hrs nurse has been nursing my mother Mrs. Jayalakshmi, from october 7th 2018.She has done a great job! My mother who was bedridden & on oxygen, is now walking & without bed sores now. This remarkable turnaround in her health can only be termed a miracle & the credit for this goes to the most competent nurse Miss Sweatha Devaraj! We in the family deeply appreciate her services!
V
Valambal Vishwanathan
Both the above Nurses visited our Besant Nagar Residence to attend to the patient (my mother) three times each (total 6 times) during 19th March to 22nd March 2018 and both of them provided professional services to the patient.
We highly appreciate and thank them for their EXCELLENT SERVICES.
M
Mrs.Rani Samraj
Dear Dr. Shanthi. Greetings to you from our family. Rani Samraj was buried on 02.02.2018. We had a Thanks giving Service for her life on 08.02.2018. We are, by God’s help and support from our children and friends, getting back to normal life. We are much thankful to you for your ready response to meet our medical needs as and when help was needed. Rani used to say some good word about you after you had left our home after your visit. We pray for you and Portea as you serve people in need.
U
Umed Ali
To whom it may concern. My genuine gratitude to Sister Arkot Kalyani for her tremendous dedication and professionalism in taking care of my father Mr. Umed Ali for a month on a day to day basis . As a client, I’m very happy with her job and it’s a humble request that Portea recruits more nurses as Sister Kalyani and that she be given a raise for the fantastic job that she’s doing . Much regards to the Portea team Mehnaz
R
Ruparao Gahukar
We are thankful for the excellent services and professionalism provided by Martina, compliments to her for the same
M
Mary Alphonsa
Carer is compassionate with the patient taking care of her needs from time to time. Takes care of the patient on time whether it is feeding or giving medicines.
T
Tara Shankar Singh
Sangeetha who was put in charge of taking care of my mother Tara Shankar Singh was very helpful, kind, cooperative and has done her duties to our expectations. My mother was comparatively better at home under Sangeetha’s care when compared to her hospitalised condition.
H
Hoshang
The carer was very efficient and extremely devoted towards patient care. We are very happy with his services. Portea Medical should have more people like him in the team.
N
Nita Chakraborty
Hello Dipti, This is in connection to the rental services we took thorugh your team of bipap for couple of weeks at our home at CV Raman Nagar for my mother-in-law post hospitalization. Must say that me and my family was highly impressed by your team’s services, be it responsiveness, information sharing, quality of people attending at home or any other aspect, you and your team was spot on in terms of customer satisfaction, professionalism and quality of work — 10 on
V
Varadaraju T V
Appreciation for Amutha and Nursing Team – Thank you very much in supporting to set up home care by coordinating with Doctors at Fortis. I appreciate your timely support in arranging Ambulance during discharge and also arranging ventilator right on time.
I also appreciate your timely response, clarifying the doubts whenever I called you, arranging all the equipments and helping out in returning them. Thank you once again.
Will surely recommend your services for those in need.
M
Mrs.Asha Singh
Thanks alot for your exceptional support/help during the oxygen therapy of my mom because of your support throughout, mom is doing well. You’ve been right there, helping out wherever and whenever needed from last 1 and half year.
A
Ashok Agarwal
Johnson was an exceptionally cooperative and caring caregiver. Took care just like a family.
V
Varadaraju T V
“Appreciation for Amutha and Nursing Team- Thank you very much in supporting to set up home care by coordinating with Doctors at Fortis. I appreciate your timely support in arranging Ambulance during discharge, also arranging ventilator right on time. I also appreciate your timely response, clarifying the doubts whenever I called you, arranging all the equipment’s and helping out in returning them. Thank you once again. Will surely recommend your services for those in need.”
S
Sarah
“Nurse was punctual, very well equipped and medically proficient.”
M
Mary Alphonsa, Bengaluru
The nurse was very compassionate with the patient taking care of her needs from time to time from feeding to giving medicines.
J
Jayalakshmi, Bengaluru
Miss Shweta Devraj, 24hours nurse from portea, has been nursing my mother, Mrs.Jayalakshmi for a while. Must say, miss Shweta has done a great job! My mother who was bedridden on oxygen is now walking without bed sores now. This remarkable turnaround in her health is a miracle & all the credit to most competent nurse Miss, Shweta Devraj! We in the family appreciate Portea’s services.
M
Mr. Gerard
43, Bangalore
We had an excellent experience with Portea’s Nurse. She was very efficient and the speed at which she worked was very good. Besides, her attitude towards people and her work is amazing.
M
Mr. Raj Shekhar
Age 32, Chennai
My father had a surgery and required regular healthcare services. Portea has greatly helped him with their in-home healthcare services.