Cancellation/Rescheduling of scheduled appointments can be made either through the User’s login in the consumer portal or by calling on the customer support number 1800 121 23 23 or by sending an email to email@example.com at least 4 hours before the appointment time. Cancellation charges will be applicable if the appointments are cancelled beyond the appointment time. Cancellation details are made available under the appointment section in the consumer portal (https://one.portea.com)
Pricing is defined based on the nature of the service offerings, varying from one city to another. Portea encourages online payments for faster reconciliation. Invoices are made available in the self-service portal for the convenience of customers. Portea holds the right to increase the price as and when required based on market conditions, inflation, and in case of issues in supply and demand.